Frequently Asked Questions (FAQ)
The Baby Love Diaper Wreath & Cake Collection
Q. Are the diapers useable?
A. Yes, the diapers used to construct our diaper wreaths and diaper cakes are useable. We do not use any glue or tape or directly on the diapers that would damage or destroy the diapers.
Q. What size are the diapers?
A. We use Size 1 diapers (fits babies up to approx. 14 lbs.)
Q. Will my Diaper Wreath/Cake come wrapped?
A. Yes, all of our Diaper Wreath and Diaper Cakes arrive wrapped in tulle and adorned with ribbon.
The Holiday Wreath Collection
Q. When do you start accepting orders for the Christmas Holiday Season?
A. November 1, 2008
Orders
Q. How long will it take to receive my order?
A. Our products are handcrafted and made to order for each customer and usually ship out within 7 days. Upon shipping, additional shipping times apply depending on location and check out option (e.g., rush, ground, overnight, etc.) selected.
Q. What is your return policy?
A. Our products are handcrafted and made to order for each customer. Each product [i.e., Diaper Wreath; Diaper Cake; Towel Cake; Holiday Wreath, etc.] is securely constructed and very carefully packaged to ensure that it arrives safely at its destination. In the unlikely event that your order does not reach you in excellent condition, please notify Tender Moments, LLC within 48 hours of receipt that your order arrived damaged and you wish to return or exchange it. Use the form on the "Contact Us" page. A damaged item must be returned to us within 5 business days of receipt, and must be in original condition. ABSOLUTELY NO REFUNDS OR EXCHANGES WILL BE GRANTED FOR DIAPER WREATHS, DIAPER CAKES OR TOWEL CAKES THAT HAVE BEEN DISASSEMBLED, UNWRAPPED, RE-WRAPPED, OR OTHERWISE TAMPERED WITH. Products returned for any other reason are subject to a 25% restocking fee, after shipping cost. We reserve the right to deny refund or exchange on any diaper cake. All shipping is the responsibility of the customer.